Program
Speakers
Speakers
The speakers at this summit are world leaders in Lean Thinking and its practical application to health care.
Provisional Program
The program will provide delegates with an extensive range of learning & sharing experiences and the opportunity to participate in the program.
Program highlights will include:
" A series of pre-summit workshops on the 24th March, 2009
" International speakers from health and other industries
" Showcase of redesign work from Queensland
" Practical Lean Thinking & redesign skills taught in interactive sessions
" Storyboard poster session
" Delegate presentation
" Breakfast with the experts
Wednesday, 25 March 2009 - Day 1
9.00am
Opening Session
Welcome
9.15am
Lean Thinking and Healthcare: lessons learned in the first 5 years
Professor David Ben-Tovim
9.40am
Redesigning Healthcare in Queensland
Queensland Health
10.00am
Co-designing Healthcare: patient centred redesign
Jane Gray
10.20am
Lean Thinking and Hospital Design
Queensland Children's Hospital
10.40am Morning tea
11.10am
Plenary: Designing Safer Work
11.10am
Designing safer work in healthcare: can human error concepts help?
Filomena Sousa, Talsico International
12.10am
Designing safer work in healthcare: can simulation concepts help?
Associate Professor Marcus Watson
12.40pm
Designing safer work after hours
Flinders Medical Centre
1.00pm Lunch
2.00pm
Concurrent: Delegate Presentations
A. Designing the healthcare system that flows
B. Designing safer work
C. Innovative models of care
3.30pm Afternoon tea
4.00pm
Plenary: Lean Thinking Keynote Presentations
4.00pm
The Road Map to a Lean Thinking Organisation
David Meier, Lean Enterprise Institute, USA
4.45pm
Clinical Process Redesign - Transforming care in the NHS
Dr Virginia Craig
5.30pm Close of Session
5.45pm-7.00pm
Welcome Reception
Thursday, 26 March 2009 - Day 2
7.00am
Queensland Early Bird Breakfast with the Experts
8.30am
Plenary: Innovative Models of Care
8.30am
Designing Models of Care for the Future
Andy Black, Durrow Consulting, UK
9.15am
Bayside Health Streams of Care
Bayside Health, Victoria
9.30am
Innovative Models of Care in Aged & Chronic Care
Kath Harrison, NSW Health
9.45am
A patient centred Model of Care: The Patient First Service Model
Roisin Dunne, Service Improvement Coach, Mater Private Hospital, Mater Health Service Brisbane
10.00am Morning tea
10.30am
Concurrent Learning Sessions
A. Measurement and Outcomes
Measuring Improvement at Toyota
David Meier
Measuring healthcare performance; will our measures drive improvement?
Speaker TBA
Tools for Measurement - SPC and VLAD's (Variable Life Adjusted Display)
Kirstine Sketcher-Baker and Di O'Kane, Clinical Practice Improvement Centre
B. The missing link: designing a supply chain to support the patient journey
Sean Lewis, Leannovation & Michael Szwarcbord, Lean Healthcare Australia
C. Clinical Communication: tools and techniques to reduce communication errors in the clinical setting
Associate Professor Marcus Watson
12.00pm
Lunchtime Delegate Poster Session (Storyboards)
1.20pm
Panel - Redesigning the Supply Chain in Healthcare
Redesigning the supply chain
David Meier
Virginia Craig Sean Lewis (US example)
Gold Coast (Aust example)
2.30pm Afternoon tea
2.50pm Plenary: Designing the Hospital that Flows
2.50pm
Creating flow in a full hospital: The challenge continues
Susan O'Neill, Flinders Medical Centre
3.10pm
Designing a children's hospital that flows
Queensland Children's Hospital
3.30pm
Designing the Orthopedic Journey across the community interface
Dr Don Pitchford, Gold Coast Hospital
3.50pm
Creating flow for planned work
John Hunter Hospital, NSW
4.10pm
Patient flow at Princess Alexandra Hospital, NSW
Dr Virginia Craig
4.30pm Close of Summit
Andy Black, Durrow Consulting
Andy Black had a management career in the NHS between 1973 - 1994. During this time he held a range of positions: running a large metropolitan region, senior government adviser, and CEO of a London Teaching Hospital (Central Middlesex) during which term he was responsible for the planning and execution of the NHS's first stand-alone Ambulatory Care Centre.
Since 1994 he has been a principal in Durrow Consulting. His focus has been on the managed introduction of innovation into healthcare practice. Andy is the author of the popular monograph, 'The Future of Acute Care' (NHS Confederation publications) and a champion of the hypermodern format for smaller local acute hospitals. His current work is focusing on the future roles, design and management of the large academic hospital.
Dr Virginia Craig
Virginia qualified from Edinburgh University Medical School in 1987, having previously undertaken a PhD at Cambridge University. She subsequently specialised in Palliative Medicine and became Medical Director of a small independent hospice. In 2004 Virginia joined the 'Osprey programme' and trained as a Clinical Systems Engineer. In June 2005, Virginia took up the post of Associate Director in Clinical systems Improvement at The Princess Alexandra Hospital NHS Trust. She now leads the Transformation Team and since mid 2006 the primary means of improving services has been the application of Lean Thinking methodology. Virginia's attendance at the summit is supported by Queensland Health.
David Meier, Lean Enterprise Institute
David is an internationally recognised authority on Lean Manufacturing and The Toyota Production System (TPS). David is the co-author of the best selling books, The Toyota Way Fieldbook, and Toyota Talent, with Jeffrey Liker. In these hands-on books David and Jeff detail the language, concepts, and tools that managers need to bring Toyota's success-proven practices to life in any organisation. David was a leader at Toyota, trained in Japan and Kentucky over a ten year period by Toyota Production System experts. David teaches A3 and problem solving in the University of Michigan, Lean Healthcare Certificate. David's attendance at the summit is supported by the Australasian Lean Healthcare Network and Lean Enterprise Australia.
Dr Filomena Sousa, CEO Talsico International
(Back by popular demand)
Filomena works with organisations around the world focusing on Error Reduction and Manufacturing Excellence. She has worked with a range of industries including pharmaceutical, medical devices, food, metal processing, mining, chemical, consumer goods and health care. Filomena has provided health care redesigners with an invaluable insight into the impact of human error on health care processes and ultimately the lack of consciousness of this theory in our process design.
Associate Professor Marcus Watson, Skills Development Centre, Queensland Health
Senior Director
Marcus is a Cognitive Systems Engineer who has worked in defence and healthcare simulations. In addition to his role within the Skills Development Centre, Marcus is also an Associate Professor of Medical Education in the School of Medicine and an Honorary Associate Professor in the School of Psychology at the University of Queensland.
Marcus's current research examines cognitive engineering, time-critical decision making, the representation of information in complex environments and simulations. Marcus's current areas of focus include the use of simulations for the design and evaluation of clinical equipment and processes and verbal communication visualisation and content analysis tools for knowledge elicitation and learning. He has received national awards for innovation and the Jerome Ely Award for the Best Paper in Human Factors for 2004.
Storyboard Abstracts
A highlight of the 5th Australasian Redesigning Health Care Summit will be delegate sharing of redesign experience. Participation will occur through 15 minute presentations or storyboard posters, which will provide a well-structured, concise and effective approach to maximise learning across a broad range of redesign themes. Redesign examples aligned with summit themes and those with definitive outcomes will be viewed favourably by the reviewers.
Clinicians, managers and front-line staff are invited to submit their abstracts for oral presentation and storyboard posters to participate in the summit program. Limited oral abstracts will be accepted according to summit themes and the significance of outcomes, however, authors of unsuccessful oral abstracts may be invited to present a storyboard poster.
Authors may chose storyboard posters as their preferred method of presentation. A dedicated storyboard poster session will allow authors to present their work to delegates. It is recommended that storyboard poster presenters supplement their poster with a printed copy (A3 or A4) of the poster to share with delegates.
Abstracts should address at least one of the following themes:
- Designing the health system that flows
- Designing safer work
- Innovative models of care
- Redesigning the supply chain
Submit your Storyboard Presentation via the Abstract Submission page.